Thursday, June 2nd @ 1:30 PM ET
Handling the Human Aspects of Employee Investigations
Feat. Doug Sampson [Veteran HR Strategist]
Here are some of the most frequently asked questions about ObserveIT user activity monitoring.
A. Yes, within the Web Console it is possible to define what the Agent records. By using inclusion or exclusion, you can control many aspects of the recording policy, such as the users being recorded, the list of applications being recorded, included/excluded URLs and so on.
A. Yes, an entire session or part of a session can be exported to a standalone executable of the video sequence. This can be used for offline viewing or as evidence for user actions in case such information is required by an auditor.
A. Alerts can be sent by email.
A. An updated list of all supported operating systems can be found here.
A. There is no inherent limit on the number of managed instances. ObserveIT for Servers scales up and out to support as many systems as necessary.
A. Yes, there is a published set of APIs and an SDK that developers and administrators can use to integrate functionality with 3rd party applications.
A. Unlike other screen recording software, ObserveIT does not store the recordings in individual files. All the data captured by ObserveIT is stored within a Microsoft SQL Server database, on the Database Server. Because this information is stored along with the metadata describing what is seen on the screen, you can perform very powerful searches across your entire enterprise.
A. Yes. The data is digitally signed and encrypted when it is stored in the database. Access to the data is limited by permissions defined within the Web Console, and any access to this data is audited by ObserveIT.
A. All you need to do is to enable the security option in the ObserveIT web console. This enables secure communication between the Agent and the application server. The security mechanism for the communication includes:
You can further secure the communication by configuring IIS on the Application server to require SSL, and the Agent to use HTTPS instead of HTTP.
A. There is a health check process that polls the Agents, Application Server(s) and Database Server to verify communication and functionality.
A. ObserveIT captures and records all activities which require user input from either the keyboard or mouse.
A. Yes. The Agent recording settings are configured through policies, either at the server level, or on a group of servers.
A. Although this varies by use case, a typical eight hour session can generate between 100 MB and 200 MB of data for business users, 25 MB to 75 MB of data for IT users.
A. The maximum network utilization per session is between 15 and 30 Kb when a user is actively interacting with the server. There is also a minimal communication for health checks during idle time.
A. The ObserveIT Agent installation utilizes approximately 10 MB of disk space.
A. The ObserveIT Agent utilizes approximately 1% to 3% CPU usage while the user is actively interacting with the system, none during idle time.
A. The ObserveIT Agent utilizes approximately 10MB of memory.
A. No. If the ObserveIT agent is tampered with or stops reporting, the ObserveIT administrator will receive an alert immediately.
A. Yes. ObserveIT has role based administration that limits and controls access to functionality and content in the web console.