Integrating ObserveIT’s session recording system with the ServiceNow IT ticketing system provides your organization with additional layers of security and monitoring.
- Reduce unnecessary and unauthorized logins
- Automatically augment ticket data
- Increase visibility around change management and speed up audits
- Turnkey integration
- Augment ticket data with key details from user sessions, such as user names, servers accessed, and exact dates and times
- Link user session recordings directly to ticket numbers to quickly review how the user addressed the ticket
- Require administrators or vendors to enter valid ticket numbers before logging in, decreasing unnecessary and unauthorized logins