ServiceNow Integration


Integrating ObserveIT’s session recording system with the ServiceNow IT ticketing system provides your organization with additional layers of security and monitoring.


  • Reduce unnecessary and unauthorized logins
  • Automatically augment ticket data
  • Increase visibility around change management and speed up audits


  • Turnkey integration
  • Augment ticket data with key details from user sessions, such as user names, servers accessed, and exact dates and times
  • Link user session recordings directly to ticket numbers to quickly review how the user addressed the ticket
  • Require administrators or vendors to enter valid ticket numbers before logging in, decreasing unnecessary and unauthorized logins