Securing the Remote Worker

Every organization is mobile now: whether it’s work from home employees, third party contractors, or executives and sales teams always on the move. As we all collaborate more on sensitive assets, the risks of security mistakes and malicious insider behavior are equally heightened. Traditional perimeter-based solutions do not provide the visibility or business continuity that security and IT teams need.

Common visibility needs

  • Virtualized applications and desktops (VDIs)
  • Third party contractors and call centers
  • IT operations and troubleshooting
  • Departing employees
  • Onboarding remote employees

5 out of 400+ common risk indicators

  • Downloading sensitive files during irregular hours
  • Sharing account credentials
  • Installing unauthorized software
  • Leaving credentials unprotected on notepad files
  • Logging on from unusual endpoints

Don’t sweat the IP and critical systems risks with a remote workforce

Business Continuity and Security Needs

Virtual Applications & Virtual Desktops (VDIs)

Many IT teams are manually watching screen recordings in case of mistakes or misuse of core applications and data in datacenters. This is impossible with an already stretched IT team.

ObserveIT ITM capabilities:

  • Visibility into Citrix (Ready; fmr XenApp & XenDesktop) & VMWare (Horizon) virtual applications and VDIs
  • Integrate call center calling systems with ObserveIT endpoint screen capture through RESTful APIs
  • Monitor call center performance with full metadata audit and screen capture of user actions
  • Detect system misuse in real-timewith 400+ real-world insider threat scenarios

Third Party Contractors 

Many organizations are forced to rely on third party vendors and contractors to keep up with changing economic conditions. Resource-strapped security teams are manually crawling through  jump (host) server logs as contractors access applications within the corporate data centers. 

ObserveIT ITM capabilities: 

  • Visibility into server platforms across Windows and 27 flavors of Linux/UNIX distributions
  • Distinguish individual contractors’ work while using shared accounts
  • Comply with contractor monitoring security standards with full metadata audit, user activity compliance reports (e.g.: PCI-DSS, FISMA) and screen capture of user actions 
  • Detect system misuse in real-time with 400+ real-world insider threat scenarios

IT Operations & Troubleshooting

Remote IT teams are working around the clock to maintain business continuity with restricted access to physical servers and data centers. Under this high stress, administrators often take risky shortcuts such as storing passwords on notepad files, leaving servers unprotected, or misconfiguring certificates with little documentation.

ObserveIT ITM capabilities: 

  • Visibility into server platforms across Windows and 27 flavors of Linux/UNIX distributions
  • Distinguish individual contractors’ work while using shared accounts
  • Enable forensic troubleshooting and auditing to recover systems quickly when mistakes cause system or security problems
  • Gather clear evidence that removes finger pointing or after-the-fact Ops tickets in break glass situations

Onboarding remote workforce

In many industries, having a corporate device to work from home is very new. Unfortunately, many IT systems weren’t built to handle remote work at large. Security teams often lack visibility into user activity on these newly onboarded laptops. 

ObserveIT ITM capabilities:

  • Comprehensive endpoint visibility: Windows, Mac, VDIs, virtual applications and 27 f Linux/UNIX distributions
  • Detect data exfiltration, account compromise, system misuse and policy violations in real-time with 400+ real-world insider threat scenarios
  • Easy-to-deploy and lightweight endpoint agents without significant network architectural changes

Departing Employees

CERT research found that 59 percent of departing employees walk out with sensitive data. Mass furloughs and layoffs create more confusion and could lead to disgruntlement, potential unauthorized activity, and even sabotage. Security teams need proactive visibility and detection of risky insider behavior during these sensitive times. 

ObserveIT ITM capabilities:

  • Comprehensive endpoint visibility: Windows, Mac, VDIs, virtual applications and 27 flavors of Linux/UNIX distributions
  • Detect data exfiltration, account compromise, system misuse and policy violations in real-time with 400+ real-world insider threat scenarios
  • Ensure user privacy by design until organizational risk threshold is crossed and evidence for investigation is required
  • Contextualize “who, what, where, when, why” around departing employees’ actions within seconds during incident response

People Perimeter for a remote workforce

Server & VDI visibility

  • Comprehensive support of virtualized environments: Citrix Ready, VMWare vSphere, AWS, Azure and 27 flavours of UNIX/Linux server distributions
  • Granular visibility into published applications and desktops
  • Silent deployments and easy installs

Real-time alerts

  • Common among customers are contractors misusing systems, departing employees exfiltrating sensitive data and work from home users logging on at odd hours
  • Flexible alerting based on threat profiles of user and endpoint groups
  • Real-time detection of early warning signs

Incident replay

  • Timelines of user activity allow teams to troubleshoot root cause of IT issues
  • Easy-to-understand, irrefutable incident evidence for HR and Legal with visual activity replay
  • Privacy by design, compliance-ready features including user anonymization, data exclusion policies, and more

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