Have ObserveIT Support staff doing the
upgrades of the ObserveIT
major versions as well as the ServicePacks.
Receive direct support from ObserveIT
and not go through local partner/distributor
Number of Contacts
The number of named login users with
unlimited access to ObserveIT support portal,
the ability to open a case and communicate with ObserveIT Support staff.
Method of Contact
The method to be used by the customer to
submit cases to ObserveIT Support staff
and the phone number to be used to
Support Portal & Telephone*
The working hours in which ObserveIT
staff provide support.
Local Business hours**
* In the event of an emergency (Severity -1) case, telephone access will be available.
** Local Business hours are from Monday to Friday as follows:
– Europe, Asia, Middle-East and Africa from 07:00am to 07:00pm CET.
– North, Center and South America from 07:00am to 07:00pm ET.
*** 24/7 support for emergency (Severity 1) events only.